Refund & Return Policy

1. Overview & Authentication Process

• Trade Perfumes works with independent sellers who are expected to provide authentic fragrances. Product listings are reviewed using available product photographs and product details to identify potential authenticity concerns.
• If a buyer believes that a fragrance received is counterfeit, an authenticity claim may be submitted for review under Buyer Protection.

Authenticity Claim Requirements:

• The buyer must submit an authenticity claim within 14 days of delivery.
• The buyer must provide clear photos or documentation supporting the claim.
• Trade Perfumes may request additional evidence or verification when necessary.

2. Buyer Protection Coverage

Buyers may qualify for Buyer Protection if:

• The item received is proven to be counterfeit (fake).
• The item received is significantly different from the product description.
• The item arrives damaged, leaking, or incomplete.
• The seller fails to ship within the required timeframe.

3. Return Approval Requirements

• All approved returns require prior written authorization from Trade Perfumes.
• Change-of-mind returns and exchanges are strictly not accepted.
• Items returned without prior authorization or sent to the wrong address may be refused.

Approved claim requests must be submitted through Trade Perfumes Customer Support and include:

• Order number
• Reason for the claim
• Clear photos or documentation supporting the claim

All requests are reviewed within 2 to 3 business days.

4. Return Shipping Guidelines

• Return shipping instructions are provided only after formal approval.
• Items are typically returned directly to the independent seller unless otherwise specified.
• If an item is confirmed to be counterfeit or materially not as described, return shipping costs are fully covered under Buyer Protection.
• Return shipping for change-of-mind requests is not applicable because change-of-mind returns are not accepted.

5. Seller of Record & Payment Handling

Trade Perfumes operates the marketplace and facilitates transactions between buyers and independent sellers. The seller identified on the applicable product listing is responsible for fulfilling the order and providing the product as described.

Payments are processed through Trade Perfumes and held under Buyer Protection until delivery is confirmed. Funds are released to the seller after delivery confirmation in accordance with the applicable marketplace terms.

6. Refund Processing & Buyer Protection Payouts

• Payments are processed at checkout and held under Trade Perfumes Buyer Protection until delivery is confirmed.
• Funds are released to the seller after delivery confirmation.
• If an eligible Buyer Protection claim is approved, a refund will be issued to the original payment method.
• Refunds are processed within 5 to 10 business days after the claim has been approved and any required physical inspection is completed.

7. Final Marketplace Notes

• Trade Perfumes does not operate a central warehouse.
• Products may be shipped directly from the independent seller identified on the product listing.
• Trade Perfumes is the final decision-maker for Buyer Protection claims and refund approvals.
• False or abusive claims may result in immediate account restrictions.

8. Corporate Entity & Contact Information

For return inquiries, warranty claims, or buyer support, please contact our team: