Product refund & return policy

Overview

TradePerfumes is an online marketplace connecting buyers with verified independent sellers of authentic new and select pre-owned fragrances. Because products are sold by independent sellers, returns or refunds are considered if a product is proven to be counterfeit (fake) or is significantly different from its product description. Due to hygiene reasons, opened fragrances are otherwise non-returnable.

Authenticity guarantee

TradePerfumes works with verified sellers who are expected to provide 100% authentic fragrances. If a buyer believes a product received is not authentic, a claim may be submitted for review.

Authenticity claim requirements

• The buyer must submit a claim within 3 days of delivery.
• The buyer must provide clear photos or documentation supporting the claim.
• TradePerfumes may request additional evidence or third-party verification.

Buyer Protection coverage

Buyers may qualify for Buyer Protection if:

• The item received is proven to be counterfeit (fake).
• The item received is significantly different from the product description.
• The item arrives damaged, leaking, or incomplete.
• The seller fails to ship within the required timeframe.

Return approval

Requirements

• All returns require prior approval.
• Items returned without authorization or sent to the wrong address may be refused.

Return requests must be submitted through TradePerfumes Customer Support and include:

• Order number
• Reason for the claim
• Photos or documentation supporting the claim

Requests are reviewed within 2–3 business days.

Return shipping

• Return shipping instructions are provided only after approval.
• Items are typically returned directly to the seller unless otherwise specified.
• If the item is confirmed to be counterfeit or materially not as described, return shipping may be covered under Buyer Protection.

Refund processing & Buyer Protection

• Payments are processed at checkout and held by TradePerfumes under Buyer Protection until delivery is confirmed.
• Funds are released to the seller after delivery confirmation.
• If a claim is approved, a refund will be issued to the original payment method.
• Refunds are processed within 5–10 business days after inspection.

Final notes

• TradePerfumes does not operate a central warehouse.
• TradePerfumes is the final decision-maker for authenticity claims and refund approvals.
• False or abusive claims may result in account restrictions.

Contact information